Terms of Service & Privacy Policy

Medical Disclaimer

All information on this website is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions.

Modern Cane cannot and does not give you medical advice. You should seek prompt medical care for any specific health issues and consult your physician before purchasing any product(s).

The information contained in this online site and emails is presented in summary form only and intended to provide broad consumer understanding and knowledge of products offered.

The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or other health care provider.

Modern Cane does not recommend the self-management of health problems. Information obtained by using our services is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment.

Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here.

Return Policy

All claims for shortages or damages must be made within five days after receipt of goods. As a reminder this information is on the last line of all packing slips.

If there is a manufacturing defect our items are under warranty for 90 days from date of purchase by the end user.

If an item is being returned a credit will be given less 10% restocking fee.

An RA number needs to be obtained for tracking purposes prior to items being returned. Once an RA is processed, a credit invoice is produced if applicable, or the item is replaced per request.

A credit is not allowed for the following reasons:

  • The five day receipt / interval is exceeded.
  • It is obvious the item has been heavily used  / abused.
  • Item returned is store worn or damaged and / or parts have been removed.
  • Items are warehouse damaged.
  • The product being returned is not ours.

PRIVACY STATEMENT

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at legal@moderncane.com or mailing us at: Modern Cane 401 Terry A. Francois Blvd., Suite 120, San Francisco, CA, 94158, United States.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

STORE

Our store is hosted on servers run by Modern Cane. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data that we can retain is stored through secure data storage, databases and the general Modern Cane application.

Payment:

If you choose to complete your purchase, Modern Cane stores your credit card data temporarily. It is encrypted through PCI-DSS (the Payment Card Industry Data Security Standard). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_mc_session_id, unique token, sessional, Allows Modern Cane to store information about your session (referrer, landing page, etc).

_mc_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_mc_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

_mc_cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_mc_secure_session_id, unique token, sessional

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance department at legal@moderncane.com or by mail at:

Modern Cane

℅ Privacy Compliance Department

401 Terry A. Francois Blvd., Suite 120, San Francisco, CA, 94158, United States